1. What does My Hotel Pro do?

My Hotel Pro offers personalized hotel management consulting services, helping hotels optimize their revenue, improve operations, enhance marketing, and develop long-term strategies. I bring over 20 years of experience in global hotel management to each project.

​

2. What type of hotels do you work with?

I work with hotels of all sizes and levels, from boutique hotels to large, internationally recognized brands. My approach is flexible and adaptable, allowing me to support a wide range of business needs.

​

3. What services do you offer?

My services include:

• Revenue management

• Marketing & sales strategies

• Operations optimization (front and back office)

• Business development & planning

• Talent acquisition & training

• Sales representation

• Mystery guest visits (Location depending)

​

4. How does the discovery call work?

The discovery call is a 30-minute conversation where we discuss your hotel's current situation, challenges, and goals. Following the call, I provide a first proposal with recommendations. From there, we can schedule a more detailed session to adjust the proposal and start developing a custom plan.

​

5. How long does a typical project last?

The duration of a project depends on the scope and needs of your hotel. I offer both short-term and long-term support, including temporary task force work, ongoing consultancy, or specific one-time services.

​

6. Do you work with hotels outside of Vancouver?

Yes, I have extensive experience working with international markets, and my services are available to hotels worldwide. While most of my work is done remotely, I also travel regularly to personally experience the hotel environment and provide more in-depth, on-site support when needed. This approach allows me to offer flexible, global services while still maintaining a personal connection with my clients.

​

7. What makes your consultancy unique?

I bring a hands-on, personalized approach to each project. With experience in every aspect of hotel management, I can quickly adapt and provide practical solutions that drive results. As a one-person team, you’ll receive dedicated attention and customized strategies.

​

8. Can you act as a temporary team member for my hotel?

Absolutely! I offer task force services, working mostly remotely from Vancouver, Canada. While I may not be able to cover on-site shifts, I can seamlessly step in to support your team in areas such as reservations, revenue management, sales representation, organizing teams, and managing back-office operations. For hotels in British Columbia, I can also be more physically present on occasion and am available to travel when needed. Whether you're facing staffing shortages or need extra support, I’m here to help.

​

9. Do you offer remote consulting?

Absolutely. I can work with your team remotely, providing the same level of service and support as I would on-site. This allows me to work with hotels from around the world, regardless of location.

​

10. What are your fees?

I offer flexible pricing based on your specific needs. We can work on a retainer basis for ongoing support, an hourly basis for short-term projects, or a project-based fee for specific initiatives. During our discovery call, we’ll discuss what works best for your situation and budget.

​

11. Can suppliers present their products to you?

Yes, I welcome suppliers such as software companies or service providers that work with hotels to reach out to me. If I work with a hotel in need of your product or service, I may recommend you as a solution. Please feel free to connect and present what you offer.

​

12. Are you looking for hospitality professionals?

If you’re a candidate looking for opportunities in the hospitality industry, feel free to send me your contact information or CV. Should I work with a hotel in need of your skills, I’ll be sure to reach out. You can also schedule a call if you'd like to discuss your experience and availability.

​

13. How do I get started?

Simply reach out to schedule a 30-minute discovery call. We’ll discuss your needs, and I’ll outline how I can help your hotel achieve its goals.